We are based in Kempton Park. We deliver to Kempton Park/Edenvale/Boksburg/Benoni/Primrose/Germiston/Bedfordview on a Monday, Wednesday and Friday, Midrand on a Tuesday and Centurion/Pretoria East on a Thursday. Orders placed for a weekend will be moved to the next available workday schedule. only. Please contact us if your area is not listed here. Our app for Android is now available for download at http://onelink.to/kopstamp

Refund policy

Returns Policy 

Our returns policy is set according to comply and align with the provisions of the Consumer Protection Act. 

Perishable Products: 

If you are not satisfied with the quality of a perishable product, based on a physical defect of the product (meaning that the product is objectively not complying with the required standard), you may return the product for a refund and/or replacement, subject to the following: 

  1. Proof of purchase is provided; and
  2. The product with/in its original packaging is returned; and
  3. Reason for return should be that the product is defective or sub-standard product.

It is very important to note that most of our products are perishable products and you should take care of keeping to the recommended storage recommendations. We cannot accept any returns of sub-standard quality due to your own incorrect handling and storage. 

Products will be delivered using insulated containers to keep the products cold. Once it has been delivered, all risk regarding the product temperature shall pass to you and it shall remain your responsibility to ensure that your products are stored in the correct conditions and temperatures. 

We reserve the right to send any returned product for technical analysis if and where required and will provide an outcome within 10 (ten) business days upon receiving the returned goods. 

Due to our obligation and commitment to public health and safety, we cannot accept returns of perishable products that have been bought incorrectly due to customer fault or where a customer had a change in mind. Please check all your purchases upon delivery or receipt thereof. 

Non-perishable Products: 

If you are not satisfied with the quality of a non-perishable product, based on a physical defect of the product (meaning that the product is objectively not complying with the required standard), you may return the product for a refund and/or replacement, subject to the following: 

  1. Proof of purchase is provided; and
  2. The product with/in its original packaging is returned; and
  3. Reason for return should be that the product is defective or sub-standard product.

Please inspect the products properly upon delivery. If any of the products which you may receive are inaccurate or defective, you should not accept the product and return the product immediately with our delivery vehicle. Once you have inspected any perishable product and you have accepted it, it may not be returned unless it complies with the requirements as specified.